If you cannot find the email receipt for a pledge, you can resend it from the pledge page in your organization’s Portal.
Prerequisites
- You must be signed in to the Portal, and the pledge must be one you made or one that belongs to an organization you act for. You cannot resend a receipt for someone else’s pledge.
- Open the pledge before you resend the receipt. See View Your Pledges and Pay a Balance Due for help finding it.
Resend the Receipt
- Open the pledge.
- Select
Resend Receipt. This button always appears on the page, even when the pledge’s giving process does not support pledge receipts.
Result
You see Receipt resent successfully.
Warning
A success message does not always mean an email was sent. If the pledge’s contact has no email address on file, Fundraising sends nothing but still shows Receipt resent successfully. If you do not receive the receipt, check that your contact record has a current email address before contacting the organization.
If It Fails
If the pledge’s giving process does not have pledge receipts turned on, or the pledge has no giving process, the Portal shows Unable to send pledge receipt instead of a success message. This setup is based on how the organization chose to handle the way you gave. If you need documentation of your pledge, contact the organization directly because there is nothing else you can do from this page.
Other Things You Can Do from This Page
From the same pledge page, you can also see the pledge’s progress, update the card or bank account that bills it, or cancel it while it is still open. See Update Billing or Cancel an Open Pledge and View Your Pledges and Pay a Balance Due.