If you misplaced the email receipt for a gift, you can resend it from the gift’s page in your organization’s Portal without contacting anyone.
Prerequisites
- You must be signed in to the Portal, and the gift must belong to you or your organization. A member cannot resend a receipt for someone else’s gift.
- You need a link to the gift. Most people open a gift from their giving history instead of typing the address by hand. See View My Giving History for help finding and opening one of your gifts.
Resend the Receipt
- Open the gift. The page shows its
Gift #,Donor:,Date:,Type:,Amount:, andFund:. - Select
Resend Receipt.
Result
The button changes to Resending... while it works, then you see Receipt resent successfully.
Warning
Receipt resent successfully does not always mean an email was sent. If the donor’s contact record has no email address, Fundraising skips the email and still reports success. This also happens when the gift belongs to an organization that has no contact attached. If you do not receive the receipt after resending it, the most likely reason is a missing or outdated email address on your contact record, not a failure that another retry will fix.
The resent receipt uses the template from the gift’s current giving process, not necessarily the template that was active when the gift was made. If the organization has changed its receipt wording or design since then, the resent copy uses the current version.
If It Fails
- The gift has no giving process attached to it. Some gifts entered by hand are saved without one. These gifts cannot be receipted through
Resend Receipt; contact the organization directly if you need documentation of the gift. - The gift's giving process does not have gift receipts turned on. The organization has chosen not to issue receipts for gifts made this way.
Resend Receiptwill not work here either; ask the organization for a copy of your gift information instead. - You still don't have the receipt after a successful resend. As described above, check that your contact record has a current email address, then try again once it is fixed.
There is no Resend Receipt option for staff in the Fundraising Console. If you are staff helping a donor who cannot resend their own receipt, the donor’s own Portal request is the only way to trigger this action. There is no matching button on the gift record in the Console.