Troubleshooting
Symptoms, causes, and fixes for Fundraising.
4 articles shown
- An Annual Recurring Gift Will Not Save
A donor's annual recurring gift is billed correctly every year but never appears as a recurring gift record, because the value the Console sends for Annually is not the one Fundraising's recurring gift record accepts.
- I Cannot Open the Query Center or a Setup Page
Why the Fundraising Query Center refuses staff even with full Fundraising access, why the drill-down from an overview figure fails the same way, and what to check for Setup, Settings, or Maintenance instead.
- A Contact Cannot Be Deleted or Gift Processing Does Not Start from a Donor's Page
Two separate problems staff meet from a giver's record page — a contact or organization that refuses to delete because it has a donor record, and a Process Gift button that fails to open the gift form — with the cause and workaround for each.
- A Gift or Pledge Was Refused
Why a donation form or the Console refuses to start or accept a gift or pledge — missing Fundraising settings, pledges on a process that does not allow them, a recurring end date that is too soon, a fund's annual limit, too many anonymous attempts, or a card decline that gives no reason.