If you have a recurring gift set up with an association through Rhythm, you can cancel it or update the card or account it charges from the gift’s page in the Portal. You do not need to contact the organization for these changes while the recurring gift is active.
Prerequisites
- Sign in to the Portal with the account your recurring gift is under.
- Open your recurring gift’s page. Your organization may link to it from your giving history or a giving confirmation you received. If you cannot find it, ask the organization for help.
- Your recurring gift’s status must be Active before you can cancel it or change its payment method from this page. See below if it is not active.
See Your Recurring Gift’s Details
When you open your recurring gift’s page, you’ll see the donor, date, amount, fund, status, and next gift date. If payment details are on file, the Billing Information card shows the payment type, card brand, and the last digits of the account being charged.
Tip
If a payment on this recurring gift has a balance due, a notice above the details links you directly to where you can pay it.
Cancel Your Recurring Gift
- On your recurring gift’s page, select Cancel Monthly Donation.
- Confirm Are you sure you want to cancel your monthly gift?
Result
Your recurring gift’s status changes to Cancelled, future charges stop, and the Cancel Monthly Donation and Update Billing Info buttons no longer appear.
Tip
The button and confirmation both say “monthly,” even if your recurring gift is quarterly or annual. It still cancels your recurring gift on its current schedule; the wording is always the same.
Change Your Card or Account
- On your recurring gift’s page, select Update Billing Info.
- Choose an existing payment method on file, or enter a new card or electronic check.
- Select Save Changes.
Result
A confirmation tells you your payment info was updated, and you return to your recurring gift’s details.
Warning
If nothing happens when you select Save Changes, or you keep seeing a message asking you to select a payment method after you already chose one, reload the page and try again. If it still will not save, contact your organization to update your card or account another way.
If You Don’t See These Buttons
Cancel Monthly Donation and Update Billing Info appear only when your recurring gift’s status is Active. If your recurring gift is suspended, in payment error, cancelled, or completed, you will not see either button here. Contact the organization directly if you need to make a change while your recurring gift is in one of those statuses.
What You Can’t Change from This Page
This page lets you cancel your recurring gift or update how you pay for it. It does not let you change the amount, fund, or giving frequency. To give a different amount, direct your gift to a different fund, or change how often you give, cancel your current recurring gift and start a new one from your association’s giving form. You can also contact the organization to make the change on your behalf.