The Console shows the applications your organization has and the areas you have permission to use. If something is missing, greyed out, or blocked, check three controls: your organization’s applications, your permissions, and optional features for the account or sandbox you are using. This article explains how each control affects what you see and how to tell which one to check. For the Console areas mentioned here, see Getting Around the Console.
Tip
Rhythm works best in Chrome, and Firefox also works well. The Console can run in other browsers, such as Safari, but you may see browser-specific errors there that do not happen in Chrome or Firefox. On a phone or tablet, you can view records, but record edits, platform actions, and configuration or setup work are better on a desktop. The Console’s text and fonts use a separate setting from your portal branding, so changing your portal fonts and colors does not change how the Console looks.
Three Things Decide What You See
- Your organization's applications. Rhythm switches on applications for each account or sandbox based on what your organization has from Rhythm. If an application is not switched on there, no one can use it there.
- Your permissions. Your organization’s security settings decide which Consoles you can open, which accounts or sandboxes you can work in, and which pages and actions you can use. Two people in the same account or sandbox can have different permissions.
- Optional features. Some features are switched on separately for each account or sandbox. When a feature is off, its menu entries are hidden for everyone there.
These three controls work separately. An application or feature can be switched on without giving you permission to use it, and a permission does not help in an account or sandbox where the application is not switched on. For example, your account can have embedded dashboards switched on, including AI dashboard assistance, but editing a dashboard still needs its own permission. An application’s dashboard also appears only when both the dashboard feature and that application are switched on for your account; until then, you may see an older overview page instead.
Getting Into a Console
Each time you open a Console, it checks these things in order:
- You can use the Consoles at all.
- You can work in the current account or sandbox.
- You can use this application.
The first check you fail stops the Console from opening. An Access Denied message appears with one of these reasons:
- You do not have sufficient privileges to login to the console at this time.
- You do not have access to the account or sandbox you are trying to open.
- You do not have sufficient privileges to access this application.
The Console stays empty behind the message, and there is no link to continue. Ask your administrator for the access named in the message. If the message is about the account or sandbox, confirm that you are in the one you meant to use; see Switch to Another Account or Sandbox.
Applications Your Organization Has and Those You May Use
For each application, Rhythm gives one of these answers for the account or sandbox you are using:
- Available. The application is switched on for this account or sandbox, and you can use it.
- Unauthorized. The application is switched on for this account or sandbox, but you do not have permission to use it.
- Not subscribed. The application is not switched on for this account or sandbox. A few core applications, including Home, are always part of every Rhythm account.
The application list in the top bar shows only applications available to you, so a missing application is either unauthorized or not subscribed. If you open an application another way, such as from a bookmark or link, the Console takes you to an Error Encountered page and shows one of two messages:
- Application Disabled: Your organization does not have the application switched on for this account or sandbox, so no permission can fix it. If your organization has bought the application, it stays unavailable there until it is switched on. Contact Rhythm Support and include the account or sandbox and the application.
- Access Denied: The account or sandbox has the application, but you do not have permission to use it. Ask your administrator.
A link from one application to another follows the same rules. It shows Access Denied when you do not have permission to use the target application, and Application Not Available when the account or sandbox you are using does not have it.
Tip
If a colleague in the same account or sandbox can open an application you cannot, your permissions are different. If nobody there can open it, the application is not switched on there. If it works in your sandbox but not your live account, or the other way around, the two are set up differently.
Pages and Buttons That Need a Permission
Some pages and actions need their own permission, in addition to your Console access.
A refused page does not open. An Access Denied prompt reads You must have followed by the permission’s name, then permission for the requested resource. You stay on the page you were already using.
A refused button is greyed out. Point to it with your mouse to see why: Access Denied: You must have followed by the permission’s name, then permission for the request resource in order to continue. Please see your system administrator. If the button would have asked you to confirm something, clicking it shows the Access Denied prompt instead. A refused link cannot be clicked. Buttons are briefly greyed out while the Console checks your access, then turn on when the answer is yes.
Warning
The explanation on a greyed-out button appears only when you hover with a mouse. On a touch screen or with a keyboard, you may not see it. Use a mouse to read the permission name, or ask your administrator which permission the action needs.
The prompt has an OK button and a close X, but it does not offer a way to request access. Copy the permission name exactly as shown, then send it to your administrator with the page or button you were using. Rhythm’s query tools use the same prompt when you cannot run, download, or schedule a query; see Design and Run a Query.
A permission can be granted for your whole organization, for one account or sandbox, or for a single record. That means you may be allowed to use an action in one account or sandbox but not another, or on one record but not the next. A page and the button that opens it can also be checked at different levels, so you may be able to use one but not the other.
Features Switched On for Your Organization
Some menu entries appear only when your organization has the feature behind them switched on. When the feature is off, the Console does not draw the entry, so you do not see a greyed-out entry or a message. For example, Create a Task and Task Manager in the user options menu appear only when tasks are switched on for the account or sandbox you are using. A side-menu entry with a New! badge marks a feature your organization has just gained. If the Console cannot confirm that a feature is on, it hides the entry.
Features are switched on separately for each account and sandbox, so everyone working in the same one normally sees the same entries. A feature can be on in your live account and off in your sandbox. The side menu does not hide entries based on your permissions, so you may see an entry and still be refused when you open its page.
Some features, such as Geographic Regions or the Unique Identifier Seeds option under System & Security, are switched on for one account at a time rather than for every Rhythm account at once. Contact Rhythm Support if you expect one of these and do not see it. A feature Rhythm has just announced can also reach accounts in phases. It may already work for other organizations while Rhythm still needs to switch it on for yours, so do not assume every account gains a new feature the moment it is announced.
When Changes Reach You
The Console reuses each permission answer for five minutes. If your administrator grants or removes a permission while you have the Console open, the change can take up to five minutes to reach you. Wait five minutes, then open the page again.
The user options menu checks which features are on when it is built. If a feature is switched on while you are working, reload the page to see its entries.
Why Something Disappeared or Differs from a Colleague
| What you notice | Most likely reason |
|---|---|
| An application is missing from your application list | You do not have permission to use it, or it is not switched on for the account or sandbox you are using |
| A colleague sees an application or button you do not | Your permissions differ, or you are working in different accounts or sandboxes |
| A menu entry disappeared for everyone | The feature was switched off for that account or sandbox |
| Everything looks different today | You are in another account or sandbox; check the name in the top bar |
| Access you just lost still works, or access you just gained does not | The five-minute wait has not passed |
| A bookmarked or saved link to a deeper Console page will not open | Try the plain Console address instead; if that opens, the problem is with the saved link or that specific page, not your access |
| The Console feels slow, times out, or fails with no permission message, for you and for colleagues | Check Rhythm's status page for a service-wide incident, and subscribe there for updates. If nothing is reported, clear your browser cache and try again |
For how your organization’s accounts and sandboxes relate to each other, see Your Rhythm Account, Customers, and Sandboxes.