Troubleshooting
Symptoms, causes, and fixes for Events.
4 articles shown
- My Booth Purchase Is Refused, Times Out, or Cannot Be Started
Why a booth you want shows as unavailable, why a booth order stops after you take too long to pay, and why the exhibitor pages refuse a signed-in Portal user, with what to check and do for each cause.
- I Cannot Delete a Registration Type, Package, or Other Setup Record
Why Rhythm refuses to delete a registration type, category, deadline, add-on type, add-on product, change fee, or package that another record still uses, how to find what is using it, and why deactivating is usually the safer choice.
- A Member Is Not Offered the Registration Type I Expected
Why a member on the Portal sees no registration choices, or fewer than expected, for an event, in order of likelihood, and what staff can check or change for each cause.
- The Rates & Deadlines Page Will Not Show
Why an event's public Rates & Deadlines page fails to load prices instead of displaying them, including why it can fail only for visitors browsing in one particular currency, and where to complete the pricing setup so the page works again.