Troubleshooting
Symptoms, causes, and fixes for Submissions.
6 articles shown
- A Count Tile Is Stale, Slow, or Missing
What to check when a count tile on a Submissions page shows an old number, takes a long time to load, or shows an error instead of a number.
- A Clone Stopped Part-Way
What to check when cloning a space ends with an error and the new space is only partly filled in, and why some records are never copied at all.
- I Cannot Submit the Form I Want
Work out why a submission was refused in the Portal, whether the space is out of reach, the type is not offered, the owner does not match, a limit was reached, or the submission window is closed.
- A Review Is Refused or a Record Cannot Be Deleted
The reasons Rhythm refuses to accept a review, from a closed space, round, or deadline to a missing or out-of-range score, a reviewer off the assigned team, or a duplicate review, and why a record reviews still refer to cannot be deleted.
- A Submission Is Missing from a Space or Shows the Wrong Status
Work through why a submission does not turn up in a space's search results, why an approved submission's count tile opens a list of submitted ones, and why a status reason can look stale, with checks and fixes for each.
- A Submission Was Not Placed or Given Reviewers
Why a submission has no bucket, why round robin or team diversity assigned nobody, and why a custom assignment function can leave a submission with no reviewers and no warning, with what to check and do next for each cause.