You tried to delete a course type, credit type, program, or training provider in Certifications, but Rhythm did not allow it.
Scope
This applies when you are deleting a course type, credit type, program, or training provider that a CommPartners Elevate or Blue Sky eLearn connection references. Canvas and Honor Education connections do not block deletion this way, even when they use the same course type.
Likely Causes, Most Common First
| Cause | How to check | Fix |
|---|---|---|
| The course type is named directly on your Elevate or Blue Sky connection | Open the Elevate or Blue Sky connection screen and look for the course type in its settings | Remove or change the reference on the connection, then delete the course type |
| The credit type is part of a credit mapping on your Elevate or Blue Sky connection | Open the connection and check its credit mappings. Blue Sky credit mappings are set through the API, so they may not appear anywhere in the Console | Remove the mapping through the connection, or through the API for a Blue Sky mapping, before you delete the credit type |
| The program or training provider is set as Blue Sky's default | Open your Blue Sky eLearn connection and check whether the program or training provider you want to delete is set as the default | Change the default to a different program or training provider, then delete the one you no longer need |
Tip
Canvas and Honor Education connections never block a course type from being deleted, even when they use that course type. If a course type used by Canvas or Honor Education is deleted, Certifications and Integrations do not stop it.
If the Record Still Cannot Be Deleted
If you have checked and cleared every reference above but still cannot delete the record, it may still be protected as Blue Sky's default program. This protection has not been confirmed to update correctly every time the default changes. Contact Support with the exact record you are trying to delete, and confirm that you checked your Elevate and Blue Sky connections for a reference to it.
When to Contact Support
Contact Support if:
- You checked your Elevate and Blue Sky connections and found no reference to the record, but Rhythm still will not delete it.
- You changed Blue Sky's default program or training provider, but the previous default still cannot be deleted.
- You need to remove a Blue Sky credit mapping and cannot find where it is configured in the Console.