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    • Apply a Credit Memo to an Invoice
    • Ask and Export Questions in the Query Center
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Ask and Export Questions in the Query Center

query center ‧ finance query ‧ invoice query ‧ payment query ‧ historical invoice snapshot ‧ ar aging query ‧ subledger query ‧ export finance data

On This Page
  • When to Use This
  • Ask a Question
  • What Each Category Covers
  • Match a Question to a Query Type
  • Reading Payment Fields Correctly
  • Ask About Invoices as They Stood at the End of a Past Month
  • Find Invoices Whose Status Doesn't Match Their Order
  • Report on Pro Forma Invoices
  • Answer Questions That Span Finance and Membership Data
  • Open the Customer Behind an Aging Row
  • If a Query Won't Run or Returns Unexpected Results
  • Related Reading

The built-in reports and dashboard answer the Finance & Billing questions Rhythm expects you to need most often. Use the Query Center when you have your own question about Finance & Billing records, and you want to run it on demand or export the results.

When to Use This ​

Use the Query Center when a built-in report does not answer what you need. You might need a custom set of fields, a filter the reports do not offer, or a record type the reports do not cover, such as products or installment schedules. If a built-in report already answers your question, see View Finance & Billing's Built-In Finance Reports instead because that is usually faster.

The A/R Aging report is a good example of when to use a query instead. It runs with fixed criteria, so build an Invoice → Invoice query when you need different filters, output fields, or date parameters. It asks the same underlying question as the report, but as a standalone query you can filter it, add fields, and save it the way you need. The same idea applies when you need a full invoice list. Start an Invoice → Invoice query instead of searching transactions, because a query returns the full set of matching records across business units, while transaction search is designed to find one record at a time.

Two decisions come up often enough to plan for them. First, revenue reporting and payment reporting answer different questions. A revenue or revenue recognition query tells you when money was earned under accrual accounting, while a Payments query tells you when cash actually arrived. If you need an exact payment date for a legal, audit, or reconciliation purpose, use a Payments query instead of a revenue report. Second, one query type usually does not combine invoice-line-item detail with payment detail. If you need invoice and payment activity for the same period, plan to save two queries: one for invoices or invoice line items, and one for payments.

Prerequisites

  • Permission to access the Query Center.

Ask a Question ​

  1. Go to Finance & Billing › Queries.
  2. Select New Query and choose a starting point. Finance & Billing offers nineteen query types across eight categories: Invoices, Payments, Credits, Refunds, Batches, Billing, Products, and Revenue Recognition.
  3. Add the conditions and fields you need, then run the query.
  4. Export the results, save the query for later, or open it again from a link elsewhere in Finance & Billing. The built-in reports and dashboard can send a prepared question to the Query Center so you can review the individual records behind a number.

Result

Rhythm shows the matching records, and you can export them as a file. Each question includes every business unit unless you add a condition that limits results to one.

Tip

A saved finance query lives in your Rhythm account's own query list inside Finance & Billing, so check there first when you need a query a colleague already built. You can also run a saved query on a schedule instead of on demand. From a query's results, choose Options › Schedule Delivery, or go to Finance & Billing › Queries › Scheduled Queries to create a schedule, add yourself as a recipient to an existing schedule, or open the underlying query in the designer to change its criteria. For example, you can add a Date field under Invoice and extend how far back an open-balance report looks. Scheduling a query is also a workaround when you need recurring detail that a built-in report does not provide. If you need a nightly list of invoices to follow up on instead of running a recurring billing run, build a query with a date criterion relative to the day it runs, such as invoices dated 30 days before today, save it, and schedule it to run nightly. See Query Delivery Schedules for the full settings.

For the full steps to build conditions, choose fields, sort results, and export, see Design and Run a Query. Finance & Billing's Query Center uses the same query designer as every Rhythm Console, with Finance & Billing's own record types available to query.

What Each Category Covers ​

  • Invoices. Query invoices and invoice line items with their customer, order, batch, product, and membership. Invoice query types do not filter by business unit on their own, so add that condition when you need it.

  • Payments. Query payments, captures, external payments, credits, and refunds with their line items. A credit or refund gets its customer and order from the payment it is tied to, so a credit or refund recorded without a payment has no customer or order columns. If you need to report the actual card used on a payment, add the Payment Line Item Card Type output field to a Payments query. This helps when, for example, an order-level payment method shows as none for a pay-later order.

  • Payments. Query payments, captures, external payments, credits, and refunds with their line items. A credit or refund gets its customer and order from the payment it is tied to, so a credit or refund recorded without a payment has no customer or order columns. There is not one query that lists payments and refunds together as separate line items in a single export. Run the Payments and Refunds query types separately, or use the Refunds type with payment output fields added when you need them side by side.

  • Payments. Query payments, captures, external payments, credits, and refunds with their line items. A credit or refund gets its customer and order from the payment it is tied to, so a credit or refund recorded without a payment has no customer or order columns. Payments query types have limits on which related membership or commerce fields they can pull in. If a field you need does not appear when you build the query, check with Support about what is available before assuming the data cannot be reported.

  • Revenue Recognition. Query subledger entries and revenue recognition schedules with the transactions that created them. These query types show every ledger posting for every business unit to anyone who can run them, so use them carefully.

  • Batches. Query open receivables aged into buckets by customer and business unit, along with batches, installment schedules, and the product catalogue. The product catalogue includes products from every Rhythm application, not only Finance & Billing. Installment schedule queries do not show whether a member is enrolled in membership auto-renewal. If you need both, run a separate Membership query and compare the results.

  • Invoices. Query invoices and invoice line items with their customer, order, batch, product, and membership. Invoice query types do not filter by business unit on their own, so add that condition when you need it. A deleted invoice never appears in an invoice query or report; only a voided invoice remains visible, with its balance at zero. Payment detail is not part of an invoice query. You can add Batch Date, but not Payment Date or payment method, even though those fields seem related. For payment detail, run a separate Payments or Payment Line Items with Products query and filter by invoice. The most accurate source for when an invoice was actually paid is the payment record's own Payment Date, even in reporting contexts where that field is not currently available, such as membership revenue reporting.

    An invoice line item query returns one row for every line on the invoice, not one row per invoice or purchaser. An invoice with five lines shows five rows. This grain matters most when you add a Memberships field, such as Status or Organization. If a line item is tied to more than one membership, the same line can repeat once for every related membership, which inflates totals and can look like duplicate data. If you only need one row per line, use the corresponding Billing Contact fields, such as Status and Organization Name, instead of Memberships fields. If you are trying to isolate only renewal transactions from an invoice line item query, the membership join returns every application type together: joins, renewals, and reinstatements. There is no separate field to filter the results down to renewals only.

    Organization Name (Billing Contact) reflects the contact's current organization, not necessarily the organization that was billed. For organization-level invoice or payment reporting, use Bill To Organization instead, because it reflects the organization named on the invoice when it was billed. If a legacy line item was imported from a previous system instead of created in Rhythm, it may not appear in a standard invoice line item query. Querying legacy purchase history sometimes works only one product at a time, rather than as one broad query across every matching product name. The invoice line item query type is also where you can find debit memos, credit memos, and payment line item totals for detailed reporting, along with the invoice line detail. You can query a credit card processing fee line the same way as any other invoice line, but Finance & Billing reporting cannot currently filter fee line items by the date the fee itself was paid.

  • Payments. Query payments, captures, external payments, credits, and refunds with their line items. A credit or refund gets its customer and order from the payment it is tied to, so a credit or refund recorded without a payment has no customer or order columns. Payments query types do not join to full Membership data, so membership-specific fields are not available from a Payments or Payment Line Items query. Those fields include chapter, join date, renewal date, expiration date, and start and end term, and they live in a different application.

    Payment method is reliable across every payment only when you use a Payments query. In an invoice or invoice line item query, the payment method field reflects only the payment captured at the time of purchase, so it can be blank when the payment happened later. Use the Payments query's Type field instead to see the payment method for every payment, including payments made after the order was placed. A payment-level query returns only one line item or order reference per payment row. If one payment covers several products or order lines and you need every one of them, use Payment Line Items with Products instead. For ship-to details tied to an invoice that a payment paid, use an invoice line item query instead of payment records, because payment-focused results do not carry invoice-specific ship-to fields.

    When you query store credit, add an ownership field such as owner type. A credit balance can belong to a contact or to an associated organization, and the visible contact record alone does not always make that clear. See How a Credit's Available Balance Works for how an organization's own credit balance counts only credit the organization owns. Watch for the same issue with a product bundled inline inside another purchase, such as chapter dues bundled with a membership package. It may not appear as its own row in a Payment Line Items with Products query, so a query that expects a separate line for the bundled component can return without it.

    A saved payment query is not guaranteed to expose every identifier, or return every result, that the Transactions view does. If you can find a payment by its processor transaction reference in Find and Review Payments but not in your saved query, check the query's own fields and criteria before assuming the payment is missing. A Payment Line Item query also depends on choosing the right person identifier. Contact ID and Contact Number are different values, so a criterion built for one will not match a value meant for the other.

    For multi-currency payment reporting, a Payments query can include the payment's currency code, exchange rate, and total converted to the business unit's base currency, along with the contact's organization name. Those fields are useful for a monthly multi-currency reconciliation report.

  • Revenue Recognition. Query subledger entries and revenue recognition schedules with the transactions that created them. These query types show every ledger posting for every business unit to anyone who can run them, so use them carefully. The Subledger Entries query type is the richest way to see general-ledger detail joined to the transaction that caused it, such as an invoice, payment, credit, memo, write-off, or refund. Its contact and organization columns come from the related payment, so an entry caused by an invoice, memo, or write-off with no payment behind it has no contact columns through this join. If you need the payer's name, add (Subledger Entry Item) Contact rather than a generic contact-name field. Fields like Contact Full Name or First Name can come back blank in this query type. Department and Department Code are expected to populate only on product-related subledger entries, such as revenue from an invoice item. They do not populate on asset entries like accounts receivable or cash, so a blank department on those rows does not mean data is missing.

    Revenue Split GL detail is not broken out as its own set of fields. The Subledger Entries query type shows the underlying ledger detail, but it cannot show a product's split revenue recognition and amounts as separate line items per G/L account beyond that baseline detail. When you build a Subledger Entries query for a payment transaction, use Payment fields instead of Payment Line Item fields for values tied to the payment itself. Check the Subledger Entry field group for anything else you cannot find on either. The Revenue GL Account and Installment Schedule ID output fields are useful when you need to reconcile revenue to your financial statements and tell whether a payment belongs to an installment schedule or was paid in full. A Payments line item query can also expose more than one G/L account field with a similar name. If the revenue account values you expect come back empty, check whether the query uses Inventory GL Account instead of Revenue GL Account. See Product Financial Setup for what each account controls.

    For deferred revenue reconciliation, such as checking a Subledger Entries query against your accounting system's balances, filter to the specific deferred revenue G/L accounts you are checking instead of pulling every account. Query the full fiscal period rather than testing individual event dates within the month, because comparing a partial period to a full-period balance can produce misleading differences. Filter on Schedule - Date, not Payment - Date, when you need recognized or unrecognized revenue by accounting schedule. Filtering by payment date can misstate revenue as of a past date because it answers when money was received, not when it is recognized. A Revenue Recognition query can also correctly return future-dated schedule entries. It shows the release schedule for revenue that has not been recognized yet, not a historical snapshot, so future dates are expected.

    A Payments query and a subledger-entry query answer different reconciliation questions, so they can show different counts even when nothing is wrong. A Payments query returns only payment records, while subledger entries include invoices and other transaction types too. When you reconcile to your accounting system's export, use a Subledger Entries query instead of a Payments query because the totals align much more closely with what your accounting system received. You can also inspect deferrals with the built-in Deferral Waterfall report described in View Finance & Billing's Built-In Finance Reports, or by building your own Revenue Recognition query. Query Revenue Recognition Schedule Entries for dated entry detail, or Revenue Recognition Schedules for the schedule records themselves, tied to their invoices, payments, refunds, and product information.

  • Batches. Query open receivables aged into buckets by customer and business unit, along with batches, installment schedules, and the product catalogue. The product catalogue includes products from every Rhythm application, not only Finance & Billing. When you query Installment Schedules directly, use the base object field ID, not the Order-prefixed Installment Schedule fields, because the Order-prefixed versions do not return values in that context. For outstanding installment reporting, query Installment Schedules directly instead of Orders. Use Balance Due (Order) for the remaining amount due and Order - Amount Paid for the amount paid to date, then sort by Order Status to bring unpaid orders to the top. Because one order can have more than one invoice, you may need to group results by Order ID yourself to keep each order's installments together. For upcoming installment renewals, cross-check an installment schedule query against a separate Membership query for likely indicators, such as payment method on file, outstanding order balance, and expiration date. Advance pro forma invoicing can update a membership's renewal-related dates before payment is collected, so a Payments > Payment Line Items with Products query filtered to membership products is often a more accurate way to report completed joins, renewals, and rejoins for a date range than relying on membership date fields alone.

    To pull an event package's financial setup, including account names and the rest of its financial configuration, into one spreadsheet without opening each package individually, start a Products query and filter Type (Product) equals Event Registration. The same approach works for any application's products because the catalogue spans every application, so you do not need an event-specific query to see their financial setup.

Match a Question to a Query Type ​

If your question looks like one of these examples, start with the query type and field in the matching row.

Question Start With Field or Filter Good to Know 
Gather external payment records before a payment-level bulk update Payments › External Payments Payment type; include the payment's own ID field in your output You need the payment IDs in your export to build the update file 
Split an invoice or payment report into separate periods, such as last month and this month An invoice or payment query (Invoice Line Item) Date or (Payment Line Item) Date, with a between-dates range Use the line item date field, not a higher-level transaction date, then adjust the range for each period 
Find customers or members carrying a usable store credit Payments › Credits Credit balance greater than zero — 
Find membership or sponsorship orders paid by credit card, including a payment made after the order Payments › Payments Payment method, plus Order Type Order Type limits results to a category such as memberships or sponsorships 
Report exhibitor add-on purchases together with revenue and amount due An invoice or Products query The add-on's product name or type Combine invoice and product fields because add-on billing detail is not part of the exhibitor dashboard 
Filter payment results to a date range, such as one calendar month A Payments query (Payment Line Item) Date, set as a between-dates range — 
Filter donation results by when the gift was made A donation-related query Date (Order) Use this field rather than another date field on the same record 
Show every ticket type a registrant bought for one event, not just one row An invoice or payment line item query The event's product identifier, plus Product Name added as output Returns one row per purchased event product, such as a registration and each function ticket 
Get item-level detail with G/L account for an auditor Invoices › Invoice Line Items with Products, or Payments › Payment Line Items with Products Line item date, number, billed party, description, G/L account For a recurring payment breakdown by product and G/L account, save the query and schedule it to run monthly 
Map an accounting field to the right report — Invoice date, description, and invoice amount live on invoice or invoice-line queries; payment date, method, and payment amount live on Payments queries; customer name is on either — 
Report outstanding receivables by product or membership package Invoices › Invoice Line Items with Products Balance due greater than 0 Use this instead of the A/R Aging Summary query, which has no product field 
Get A/R totals without needing product or line-item detail Invoices › Invoices — Choosing line-item or product detail changes the grain and can make one invoice's amount look repeated across several rows 
Report sales tax collected by ship-to city over a date range An invoice query Ship-to city, plus an invoice date range — 
Retrieve every payment received on one specific day Payments › Payments Payment Date, using Equals — 
Find who was billed for a miscellaneous product Invoices › Invoice Line Items with Products Filter to the product Payment Line Items with Products does not expose the same product field for this 
Find invoices where a donation line item was included alongside membership application activity Invoices › Invoice Line Items Criteria matching both a donation line and membership activity — 
Report historical, pre-Rhythm payment history Payments › External Payments Contact ID, transaction date, transaction amount This is where payment history migrated from before you used Rhythm appears 
Export invoices across more than one status, such as Open and Paid together Invoices › Invoices Add each status as its own condition under Edit Criteria — 
Export payment records to a spreadsheet Payments › Payments Choose your criteria and output fields, run the query, then use Options to export — 
Report open balances created by an event registration modification An invoice query — A modification creates a new invoice that carries the balance due; there is no separate registrations query that includes it 
Review invoices whose balance may need attention before a cleanup An invoice query Invoice Date and Invoice Status equals Open — 

The fields available in a query type can vary, even between similar query types. A field available on one report or query, such as Product Name, is not guaranteed on a similar one, so check a closely related query type if you do not see the field you expected. An A/R Aging Summary query cannot show product or membership package as an output field, because aging is calculated per invoice and one invoice can include more than one product. Use the Invoice Line Item row above when you need receivables by product. Standard query types do not calculate a subtotal or total derived from quantity. Do that math after you export, or plan on a custom reporting engagement if you need it built in.

Reading Payment Fields Correctly ​

A few payment-related fields are easy to misread, especially when an order and its payment happen at different times or one payment covers more than one invoice.

  • Order-level fields show only what happened at checkout. A payment-method or payment-type field on an order or invoice line item query, such as in Invoice Line Items with Products, reflects only the payment made when the order was placed. If an invoice or renewal order is created first and paid later, that field can show blank or "None" even though a real payment with its own method exists afterward. To report the actual method used, or any payment applied after the order, drill from Invoice to Payment, start from Payment to Invoice, or use a Payment to Order relationship instead of relying on the order-level field. The Payment Line Items with Products query type's payment-type output has the same limitation: it shows the type recorded on the order, not later payment activity. Use the Payments query type instead when you need the payment method actually used for a payment.
  • Payment Date and Payment Line Item Date are not interchangeable. Payment Line Item Date can be blank for many transactions. Use Payment Date when you need a date for every payment, and pull related accounting detail from the query's Subledger Entry fields instead of assuming a payment or invoice field covers it.
  • Payment numbers are not unique, so do not rely on the payment number alone to identify a specific record in your results. Query Payments directly, or use the Payment Line Items with Products › Transaction output field, to identify the transaction.
  • A payment's Total is the whole combined payment, not what applied to one invoice. When one payment pays more than one invoice, a payment query's amount fields report the combined total. To see what was actually paid on a specific invoice, use an invoice query with an amount-paid field, or open the invoice and check its Related Transactions tab. Do not read a payment-level total as a per-invoice amount.
  • An order-based invoice line item query won't return a payment that has no associated order. Filtering by order fields, such as order date or payment method, excludes payments that were recorded without an order, including some ACH payments. If a total looks low, check for orderless payments separately.
  • A 100% coupon can leave an order or invoice with no payment record at all, because no payment is created for a fully discounted transaction. A Payments query will not return those cases. Look for them with an invoice query instead, including invoices with zero amount paid.
  • Add the Status (Order) output field to a Payments query to help identify payments affected by a payment-to-order status mismatch.
  • Build a Payments query and choose the output fields you need, including what was purchased, to get transaction-level detail for reconciliation.
  • Occasionally, a date-related issue has kept some check payments out of query results even when the date range and payment-method filters should have included them. If a payment you expect is not in your results, check for it directly in Finance & Billing's transaction search before concluding it does not exist.

Ask About Invoices as They Stood at the End of a Past Month ​

If you need to see what was open at the end of a prior month instead of what is open today, use the Historical Invoice Snapshots query type instead of the ordinary Invoices type. A snapshot preserves an invoice's amount and status exactly as they were when the snapshot was taken, so it answers "what was outstanding then," not "what does this invoice look like now."

  1. In the Query Center, start a new query and choose Historical Invoice Snapshots.
  2. Add a condition on the snapshot month, plus any other filters you need.
  3. Run the query.

Result

Rhythm returns the invoices that were open as of that month's snapshot. A snapshot is a point-in-time record, so a payment or adjustment made after the snapshot was taken does not change what the snapshot shows.

Rhythm takes a snapshot on the first day of each month, so there is no snapshot dated any other day. To see what was outstanding through the end of a month, such as September 30, use the following month's snapshot. In this example, choose October and add an invoice date criterion of on or before September 30 to exclude invoices created in October.

Tip

The earliest month you can choose is April 2023. If your conditions include more than one snapshot month, an invoice that stayed open across several months appears once for each month. That is useful when you need to see how long something stayed outstanding, but you should filter to one month when you only need one point in time. If a month's results look unexpectedly out of date, such as returning data current only through an earlier year, your account's monthly snapshot may not have run for the months you expected. Contact Support if a snapshot you need looks stale.

There is no report or query type that shows every invoice open as of an arbitrary date outside a monthly snapshot. For a date a snapshot does not cover, export the nearest snapshot and manually exclude invoices created after your date, the same way you would for a month-end cutoff. For a date further back than any snapshot covers, or to reconstruct historical open receivables without a snapshot at all, export a Finance invoice query for invoices dated in the period and a Payment Line Items query for payments in the period. Then compare invoice dates against payment dates outside Rhythm: an invoice paid in a later period was still outstanding A/R at the end of the earlier one.

For an audit question that combines both questions, start from the Historical Invoice Snapshots query for that date. Then add each invoice's later payment status and payment date from a follow-up Payments query, matching by invoice.

Find Invoices Whose Status Doesn't Match Their Order ​

Sometimes an invoice's own status and the status of its related order disagree. For example, an order might show Completed while its invoice still shows Open. To find these, build an Invoice query, filter Order Status equals Completed and Invoice Status equals Open, and add Order Status as an output field so you can compare it next to the invoice's own Invoice Status column. The two columns describe different records: Invoice Status belongs to the invoice, and Order Status belongs to the order it came from, so they do not always update together.

The same approach works in reverse. Filter for Order Status equals Open together with a paid invoice or payment status to find the opposite mismatch.

Tip

A receivables query can occasionally show an invoice as Open for a short time even though a credit-card payment on it already succeeded. If a customer says they paid but a query or the A/R Aging report still shows the invoice open, check the payment record itself before assuming the charge failed.

Report on Pro Forma Invoices ​

Pro forma invoices are never included in accounting batches and show a blank Batch field, so most receivables reporting should exclude them. Build an invoice query and add Pro Forma as an output field or a criterion. It returns Yes or No, so you can isolate or exclude pro forma invoices.

To clean up pro forma invoices in bulk, such as before a renewal run, filter an invoice query to Pro Forma equals Yes and optionally add Status equals Open. Then use the query results' own Bulk Changes menu the same way you would for any other set of query results. See Update Records in Bulk and Delete Records in Bulk for how each bulk action previews and confirms its changes. Keep in mind that most Rhythm accounts have invoice deletion switched off entirely, as described in Correct an Invoice. If a bulk delete does not go through for that reason, use a bulk status update to Void instead.

Answer Questions That Span Finance and Membership Data ​

Finance & Billing query types do not join to full Membership records, and Query Center reporting cannot combine payment dates or payment method detail with membership renewal or status context in a single answer. There is currently no supported way to build one report that joins payment or subledger detail with the fuller set of membership attributes. When you need both, such as open invoice status alongside a member's expiration date and package, run a Finance invoice query for the invoice side and a separate Membership query for the membership side. Then compare the two result sets.

Open the Customer Behind an Aging Row ​

In the results for the A/R Aging Summary query type, select a row's customer to open that contact or organization's record. This takes you directly from a number in your results to the account it belongs to.

If a Query Won't Run or Returns Unexpected Results ​

  • A query with certain output fields won't preview or run. Some fields are more fragile than others. Adding any output field from the Billing Organization group to a Billing › Installment Schedules query, adding a Product Confirmation Email field, or adding certain custom-pricing metadata fields to a product-related query such as Payment Line Items with Products, can trigger a preview error. Remove the field you just added and try again. As an interim step, if Batches › Subledger Entries returns a preview error on Financial Configuration fields such as Revenue GL Account, try a Products › Product query for those same fields instead.
  • A payment query filtered by card type won't run for some older records. Remove the card-type criterion and filter another way, such as by date or payment method, to get usable results for those records.
  • Payment Method comes back blank or None on some rows. Add Electronic Payment Info Card Type alongside it. It will not give you the exact method, but it can confirm the payment was a card payment when Payment Method itself is empty.
  • A card's last four digits don't turn up a payment you know exists. That field is populated only for payments where it was recorded during processing. Some older portal-submitted payments never had it recorded, so they are visible in Payments generally but left out of a query filtered on card digits.
  • An existing query's Product output field has gone blank. Remove the field from the query and add it back; you do not need to keep two copies of it.
  • An invoice seems to be missing from an invoice query, an aging total, or a home-page figure, even though it downloaded correctly to your accounting software. If an invoice is missing from one invoice-related query, it can also be missing from related A/R, aging, and KPI totals, even while the underlying accounting entries are correct. This can appear across more than one status view, such as open, paid, or cancelled, not only the query where you first noticed it. Contact Support with the invoice numbers; this is not something you can fix from the query builder alone.
  • An invoice is missing from queries and reports, and you can't tell why. Check whether the invoice's own invoice template is blank. An invoice generated without one can be excluded from invoice queries until you set the template manually.
  • An export looks incomplete, such as missing expected payment columns. Before assuming the payment data itself is missing, confirm you are running the report or query you intended to run. The same payment can look complete from one query and incomplete from another, depending on which fields that query type exposes.
  • You need invoice detail for an investigation, but a full report isn't available. A narrower fallback query with only fields such as Invoice and Amount Due can still help you identify affected invoices, even when a comprehensive report cannot be produced.
  • An invoice ID field you were told to use for an export comes back blank. Try the field labeled ID under Invoice Line Item in the field browser instead.

Related Reading ​

To find a saved query later or organize your questions into folders, see Save a Query and Organize Folders. For the operators you can use when filtering conditions, see Query Criteria and Filter Operators. For how a query's results are shaped, sorted, paged, and exported, see Query Results: Fields, Sort, Paging, and File Formats.

Continue in This Subject

PreviousApply a Credit Memo to an InvoiceNext Close, Reopen, or Delete a Batch

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On This Page

  • When to Use This
  • Ask a Question
  • What Each Category Covers
  • Match a Question to a Query Type
  • Reading Payment Fields Correctly
  • Ask About Invoices as They Stood at the End of a Past Month
  • Find Invoices Whose Status Doesn't Match Their Order
  • Report on Pro Forma Invoices
  • Answer Questions That Span Finance and Membership Data
  • Open the Customer Behind an Aging Row
  • If a Query Won't Run or Returns Unexpected Results
  • Related Reading
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